B2B critical incident care platform

Move from reactive crisis management to proactive critical stability.

A clinically-led platform that helps organizations prepare for critical incidents, deploy support within 72 hours, and guide recovery through follow-up screening and referrals.

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24/7/365
Immediate access
<72 hrs
Debrief window
Aggregate
HR insights only
Incident workflow
From incident log → care pathway
Draft preview
  1. Manager logs incident
    Type, location, affected site(s), severity
  2. Psychological first aid
    Click-to-call / live chat triage
  3. 72-hour reflective session
    Remote or onsite, group or individual
  4. 2–3 week screening
    Structured assessments + next steps
  5. Therapy referral
    EMDR / CBT or stepped-care pathway

Services

Designed for high-stakes environments with duty-of-care obligations.

Trauma & critical incident response

Rapid deployment for onsite or remote support, with a clear care pathway from immediate psychological first aid to follow-up screening and referral.

  • Incident logging with audit trail
  • Clinician matching and scheduling
  • Group debrief/reflective sessions (where appropriate)

EAP (24/7/365 access)

Immediate access to support with clear escalation pathways into trauma-focused care when needed.

  • Click-to-call or live chat entry
  • Short-term counselling options
  • Stepped-care into specialist services

Preparedness & training

Move upstream: equip leaders and sites with readiness planning and evidence-informed guidance.

  • Pre-incident planning workflows
  • Manager toolkits and playbooks
  • Post-incident comms templates

How it works

A privacy-first operational workflow that supports employees and keeps HR informed at the right level.

Log the incident

Managers record operational details (type, site, severity). Clinical data stays separate by design.

Deploy support fast

Coordinate clinicians and schedule sessions to hit the <72-hour window.

Follow-up screening

Automated check-ins at 2–3 weeks help identify who may benefit from additional support.

Aggregate insights

HR sees trends and uptake rates with anonymity safeguards—never individual clinical notes or results.

Resources

Psychoeducation that normalises trauma responses and clarifies next steps.

Supporting colleagues through trauma

What to say, what to avoid, and how to connect someone with help.

Symptoms of PTSD

Hypervigilance, flashbacks, sleep disruption, and when to seek support.

Normalising trauma responses

Grounding strategies and reassurance in the days after an incident.

Work environments we support

Examples across distributed, high-stakes, and customer-facing teams.

People collaborating in an office
Office
HR, leadership teams, and corporate sites
Workers in a warehouse or logistics environment
Warehouse & logistics
Shift work, safety-critical operations, distributed sites
People in a healthcare or clinical environment
Healthcare
Clinics, hospitals, and frontline services
People in a retail work environment
Retail
Customer-facing teams with elevated incident exposure

Images: royalty-free photos from Unsplash ( office, warehouse, healthcare, retail ).

Request a consultation

Tell us what you need. We’ll respond with a recommended pathway and implementation plan.

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